During this stage, feel free to take screenshots, video/audio captures of any errors or other problematic behavior, third-party component configuration aspects, or anything else you consider useful. Save and proceed with the speaker measurements up to the point where you're getting stuck.Measure app should now be launched in the escalated logging environment - now click on 'Preferences' in the app and tick the 'Enable debug mode' checkbox:.Keep the Terminal session running:Įxport SONARWORKS_ENABLE_LOG=9 open -a /Applications/ SoundID\ Reference\ Measure.app/ This will relaunch the Measure app in the newly escalated logging environment. Copy-paste the following two commands into the Terminal window and hit 'enter' to execute each command.Launch the Terminal app (use Spotlight Search if you're not sure where to find it):.However, for a complete picture of the issue, the debugging process will need an additional step to it: escalating the logging environment of your Mac.įollow these steps to collect the debug data: The Debug Mode is found in the Measure app settings and can be used on its own. Most issues can easily be self-diagnosed and avoided using the Measure app troubleshooting guide instead. Settings that don't seem obviously related can turn out to be crucial for the Measure app to work. IMPORTANT! The Measure app requires very specific configuration aspects in terms of its interaction with your hardware/software and other third-party components.
The debug data will be essential for our support and development teams to figure out what exactly is causing the problem. SoundID Reference Measure app features a Debug Mode, making it easier to investigate and fix particularly complex speaker measurement issues.
Note for macOS users: Since version 5.4.0 (Oct 18, 2022) the folder destination has been moved from ~/Library/Sonarworks to ~/Library/Application Support/Sonarworks
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